NO.1 DOOR CANNOT BE LOCKED/UNLOCKED BY TRANSMITTER (CARD KEY) [ADVANCED KEYLESS SYSTEM]

1	Door cannot be locked/unlocked by transmitter
POSSIBLE CAUSE	• Malfunction in transmitter (card key) battery or transmitter (card key) • Malfunction in keyless control module • Malfunction in keyless receiver • Malfunction in PJM • Wrong usage • The after-market electrical parts are interfering with the keyless entry system

Door cannot be locked/unlocked by transmitter

POSSIBLE CAUSE

• Malfunction in transmitter (card key) battery or transmitter (card key)

• Malfunction in keyless control module

• Malfunction in keyless receiver

• Malfunction in PJM

• Wrong usage

• The after-market electrical parts are interfering with the keyless entry system

STEP	INSPECTION	ACTION
1	• Attempt to lock/unlock the door with the transmitter (card key). • Does the operation indicator light (LED) illuminated?	Yes	Go to the next step.
No	Go to Step 10.
2	• Did the customer activate the transmitter (card key) within operative area (Within 1 m {3 ft}from area around vehicle)?	Yes	Go to the next step.
	No	The system is normal. Explain to the customer that the system does not work without the system operative area.
3	• Did the customer use the keyless entry system in particular area, such as being near TV towers, power plants, power lines, or factories?	Yes	The system is normal. Area of operation is subject. Explain effect of outside interference on the transmitter (card key) to the customer.
No	Go to the next step.
4	• Did the customer activate the keyless entry system with all following conditions satisfied? ― All doors and trunk closed. ― Mechanical key is not in steering lock unit. ― Start knob is at LOCK position. ― Start knob is not pressed.	Yes	Go to the next step.
No	The system is normal. Explain to the customer that the system does not work without these conditions satisfied.
5	• Are any of the following after-market electrical parts on the vehicle? ― Cellular phone ― Radio-wave equipment ― Remote engine starter ― TV ― Other	Yes	Go to the next step.
No	Go to Step 7.
6	• Disconnect the after-market electrical parts connectors and attempt to lock/unlock the doors with the transmitter (card key). • Does the keyless entry system work?	Yes	The system is normal. The after-market electrical parts are interfering with the keyless entry system.
No	Go to the next step.
7	• Is there repair record of the customer's keyless entry system?	Yes	Go to the next step.
No	Go to Step 10.
8	• Does the malfunction occur after the repair?	Yes	Go to the next step.
No	Go to Step 10.
9	• Is the malfunction corrected when the ID numbers for all the customer's transmitters are updated? (See CARD KEY ID CODE REGISTRATION [ADVANCED KEYLESS SYSTEM].)	Yes	System is normal. (Explain to the customer that the malfunction occurred because all the transmitter ID numbers were not updated even though the body control module or a transmitter was replaced in the previous servicing.)
No	Go to the next step.
10	• Visually inspect the transmitter (card key) battery for the following: (See CARD KEY BATTERY REPLACEMENT [ADVANCED KEYLESS SYSTEM].) ― Battery direction (polarity) ― Battery type (CR2025) ― Corrosion, soiling, deformation of battery terminals (plus/minus terminals). ― Contact malfunction between the battery terminal and battery when battery is inserted • Is there any malfunction?	Yes	Battery insertion direction, battery type problem: • Properly install the battery or replace the battery with a specified one (CR2025), then go to the next step. Battery terminal malfunction: • Clean corrosion and soiling or repair the terminal, then go to the next step.
No	Go to Step 12.
11	• Does the keyless entry system operate properly?	Yes	Troubleshooting completed.
No	Go to the next step.
12	Note • Use a new monitor battery (normal battery) or one from another vehicle which operates normally. • Replace the battery in all the transmitters (card key) with a monitor-use battery (normal battery). (See CARD KEY BATTERY REPLACEMENT [ADVANCED KEYLESS SYSTEM].) • For each transmitter (card key), verify that the transmitter (card key) operation indicator light (LED) illuminates when a button is operated. • Does operation indicator light (LED) for each transmitter (card key) operate?	Yes	Go to the next step.
No	If the operation indicator light (LED) does not illuminate, replace the transmitter (card key), then go to Step 24.
13	Note • Inspect for all transmitters (card key). • Inspect while the batteries for all of the transmitters (card key) are replaced with monitor-use batteries (normal battery). • Verify the operation of keyless entry system using all of the transmitters (card key). • Does the keyless entry system operate normally?	Yes	Replace the battery, then go to Step 24. (See CARD KEY BATTERY REPLACEMENT [ADVANCED KEYLESS SYSTEM].)
No	Go to the next step.
14	• Inspect for the keyless receiver installation. • Is the bracket securely installed on the keyless receiver?	Yes	Go to the next step.
No	Install the bracket securely, and then go to the next step.
15	• Turn the ignition switch to the LOCK position. • Measure the voltage at keyless receiver terminal A? • Is the voltage B+?	Yes	Go to the next step.
No	• Inspect ROOM 15 A fuse. • Inspect and repair the wiring harness between the fuse block and the keyless receiver as necessary.
16	• Measure the voltage at keyless receiver terminal E? • Is the voltage 0 V?	Yes	Go to the next step.
No	• Inspect and repair the wiring harness between the ground wire and the keyless receiver as necessary. • Re-tighten the ground wire as necessary.
17	• Disconnect the keyless receiver connector (6-pin) and keyless control module connector (75-pin). • Is there continuity between the following terminals? ― Keyless receiver connector terminal A—keyless control module connector terminal 3A ― Keyless receiver connector terminal C—keyless control module connector terminal 3C	Yes	Go to the next step.
No	• Inspect and repair the wiring harness between the keyless control module and the keyless receiver, then go to the next step.
18	• Remove the key from steering lock. • Measure the pulse profile using an oscilloscope at the keyless control module terminal 3C while operating the transmitter (card key). • Is the pulse profile become long at moment of transmitter operation?	Yes	Go to the next step.
No	Replace the keyless receiver, and then go to the next step.
19	• Measure the voltage at the keyless contorl module terminals 2A, 2C and 2E. ― Terminal 2C: IG1 voltage ― Terminal 2A: B+ ― Terminal 2E: ACC voltage • Is the voltage as above?	Yes	Go to the next step.
No	• Inspect for fuse. • Inspect and repair the wiring harness between the keyless control module and the fuse block as necessary. • Then go to the next step.
20	• Measure the voltage at keyless control module terminal 2C? • Is the voltage 0 V?	Yes	Go to the next step.
No	• Inspect and repair the wiring harness between the ground wire and the keyless control module as necessary. • Re-tighten the ground wire as necessary. • Then go to the next step.
21	• Turn the start knob to LOCK position with mechanical key is not in ignition switch, and the start knob is not pushed. • Measure the voltage following keyless control module connector. ― Terminal 3F (key reminder switch): below 1.0 V ― Terminal 3E (start knob (push switch)) : below 1.0 V ― Terminal 2E (ACC voltage): below 1.0 V ― Terminal 2C (IG1 voltage): below 1.0 V • Is the signal voltage normal?	Yes	Go to the next step.
No	• Inspect for key reminder switch. • Inspect and repair the wiring harness between the steering lock unit (key reminder switch) and the keyless control module. • Then go to the next step.
22	• Monitor the following PIDs for the keyless control module using the M-MDS: ― DRSW_D (Door switch (driver's door)) ― DRSW_ALL (Door switch (except driver's door)) ― TR/LG_SW (Trunk compartment light switch (4SD)/Cargo compartment light switch (5HB)) • Does each monitor value agree with the door open/close condition?	Yes	• Inspect for open or short circuit in wiring harness between keyless control module terminal 3Q terminal and PJB terminal J-04 F. ― If the wiring harness is not normal, repair or replace malfunctioning part. ― If the wiring harness is normal, go to the next step.
No	• Inspect door switch for suspect door. • Inspect for open or short circuit in wiring harness between suspect door switch and door lock control module.
23	• Measure the voltage at the PJB terminals J-05 AP and J-05 Y while operating the transmitter. ― Lock all doors with the transmitter (card key): 1.0 V or less→B+→1.0 V or less (terminal J-05 AP) ― Unlock all door with the transmitter (card key): 1.0 V or less→B+→1.0 V or less (terminal J-05 Y) • Is the voltage as above?	Yes	• Inspect and repair the wiring harness between the PJB and the door lock actuator. • Inspect for door lock actuator.
No	Replace the door lock control module.
24	• Does the keyless entry system operate properly?	Yes	Troubleshooting completed. Explain repairs to the customers
No	Re-inspect the malfunction symptoms, then repeat form Step 1 if malfunction recurs.

STEP

INSPECTION

ACTION

• Attempt to lock/unlock the door with the transmitter (card key).

• Does the operation indicator light (LED) illuminated?

Yes

Go to the next step.

Go to Step 10.

• Did the customer activate the transmitter (card key) within operative area (Within 1 m {3 ft}from area around vehicle)?

Yes

Go to the next step.

The system is normal.

Explain to the customer that the system does not work without the system operative area.

• Did the customer use the keyless entry system in particular area, such as being near TV towers, power plants, power lines, or factories?

Yes

The system is normal.

Area of operation is subject.

Explain effect of outside interference on the transmitter (card key) to the customer.

Go to the next step.

• Did the customer activate the keyless entry system with all following conditions satisfied?

― All doors and trunk closed.

― Mechanical key is not in steering lock unit.

― Start knob is at LOCK position.

― Start knob is not pressed.

Yes

Go to the next step.

The system is normal. Explain to the customer that the system does not work without these conditions satisfied.

• Are any of the following after-market electrical parts on the vehicle?

― Cellular phone

― Radio-wave equipment

― Remote engine starter

― TV

― Other

Yes

Go to the next step.

Go to Step 7.

• Disconnect the after-market electrical parts connectors and attempt to lock/unlock the doors with the transmitter (card key).

• Does the keyless entry system work?

Yes

The system is normal. The after-market electrical parts are interfering with the keyless entry system.

Go to the next step.

• Is there repair record of the customer's keyless entry system?

Yes

Go to the next step.

Go to Step 10.

• Does the malfunction occur after the repair?

Yes

Go to the next step.

Go to Step 10.

• Is the malfunction corrected when the ID numbers for all the customer's transmitters are updated?

(See CARD KEY ID CODE REGISTRATION [ADVANCED KEYLESS SYSTEM].)

Yes

System is normal. (Explain to the customer that the malfunction occurred because all the transmitter ID numbers were not updated even though the body control module or a transmitter was replaced in the previous servicing.)

Go to the next step.

• Visually inspect the transmitter (card key) battery for the following:

(See CARD KEY BATTERY REPLACEMENT [ADVANCED KEYLESS SYSTEM].)

― Battery direction (polarity)

― Battery type (CR2025)

― Corrosion, soiling, deformation of battery terminals (plus/minus terminals).

― Contact malfunction between the battery terminal and battery when battery is inserted

• Is there any malfunction?

Yes

Battery insertion direction, battery type problem:

• Properly install the battery or replace the battery with a specified one (CR2025), then go to the next step.

Battery terminal malfunction:

• Clean corrosion and soiling or repair the terminal, then go to the next step.

Go to Step 12.

• Does the keyless entry system operate properly?

Yes

Troubleshooting completed.

Go to the next step.

Note

• Use a new monitor battery (normal battery) or one from another vehicle which operates normally.

• Replace the battery in all the transmitters (card key) with a monitor-use battery (normal battery).

(See CARD KEY BATTERY REPLACEMENT [ADVANCED KEYLESS SYSTEM].)

• For each transmitter (card key), verify that the transmitter (card key) operation indicator light (LED) illuminates when a button is operated.

• Does operation indicator light (LED) for each transmitter (card key) operate?

Yes

Go to the next step.

If the operation indicator light (LED) does not illuminate, replace the transmitter (card key), then go to Step 24.

Note

• Inspect for all transmitters (card key).

• Inspect while the batteries for all of the transmitters (card key) are replaced with monitor-use batteries (normal battery).

• Verify the operation of keyless entry system using all of the transmitters (card key).

• Does the keyless entry system operate normally?

Yes

Replace the battery, then go to Step 24.

(See CARD KEY BATTERY REPLACEMENT [ADVANCED KEYLESS SYSTEM].)

Go to the next step.

• Inspect for the keyless receiver installation.

• Is the bracket securely installed on the keyless receiver?

Yes

Go to the next step.

Install the bracket securely, and then go to the next step.

• Turn the ignition switch to the LOCK position.

• Measure the voltage at keyless receiver terminal A?

• Is the voltage B+?

Yes

Go to the next step.

• Inspect ROOM 15 A fuse.

• Inspect and repair the wiring harness between the fuse block and the keyless receiver as necessary.

• Measure the voltage at keyless receiver terminal E?

• Is the voltage 0 V?

Yes

Go to the next step.

• Inspect and repair the wiring harness between the ground wire and the keyless receiver as necessary.

• Re-tighten the ground wire as necessary.

• Disconnect the keyless receiver connector (6-pin) and keyless control module connector (75-pin).

• Is there continuity between the following terminals?

― Keyless receiver connector terminal A—keyless control module connector terminal 3A

― Keyless receiver connector terminal C—keyless control module connector terminal 3C

Yes

Go to the next step.

• Inspect and repair the wiring harness between the keyless control module and the keyless receiver, then go to the next step.

• Remove the key from steering lock.

• Measure the pulse profile using an oscilloscope at the keyless control module terminal 3C while operating the transmitter (card key).

• Is the pulse profile become long at moment of transmitter operation?

Yes

Go to the next step.

Replace the keyless receiver, and then go to the next step.

• Measure the voltage at the keyless contorl module terminals 2A, 2C and 2E.

― Terminal 2C: IG1 voltage

― Terminal 2A: B+

― Terminal 2E: ACC voltage

• Is the voltage as above?

Yes

Go to the next step.

• Inspect for fuse.

• Inspect and repair the wiring harness between the keyless control module and the fuse block as necessary.

• Then go to the next step.

• Measure the voltage at keyless control module terminal 2C?

• Is the voltage 0 V?

Yes

Go to the next step.

• Inspect and repair the wiring harness between the ground wire and the keyless control module as necessary.

• Re-tighten the ground wire as necessary.

• Then go to the next step.

• Turn the start knob to LOCK position with mechanical key is not in ignition switch, and the start knob is not pushed.

• Measure the voltage following keyless control module connector.

― Terminal 3F (key reminder switch): below 1.0 V

― Terminal 3E (start knob (push switch)) : below 1.0 V

― Terminal 2E (ACC voltage): below 1.0 V

― Terminal 2C (IG1 voltage): below 1.0 V

• Is the signal voltage normal?

Yes

Go to the next step.

• Inspect for key reminder switch.

• Inspect and repair the wiring harness between the steering lock unit (key reminder switch) and the keyless control module.

• Then go to the next step.

• Monitor the following PIDs for the keyless control module using the M-MDS:

― DRSW_D (Door switch (driver's door))

― DRSW_ALL (Door switch (except driver's door))

― TR/LG_SW (Trunk compartment light switch (4SD)/Cargo compartment light switch (5HB))

• Does each monitor value agree with the door open/close condition?

Yes

• Inspect for open or short circuit in wiring harness between keyless control module terminal 3Q terminal and PJB terminal J-04 F.

― If the wiring harness is not normal, repair or replace malfunctioning part.

― If the wiring harness is normal, go to the next step.

• Inspect door switch for suspect door.

• Inspect for open or short circuit in wiring harness between suspect door switch and door lock control module.

• Measure the voltage at the PJB terminals J-05 AP and J-05 Y while operating the transmitter.

― Lock all doors with the transmitter (card key): 1.0 V or less→B+→1.0 V or less (terminal J-05 AP)

― Unlock all door with the transmitter (card key): 1.0 V or less→B+→1.0 V or less (terminal J-05 Y)

• Is the voltage as above?

Yes

• Inspect and repair the wiring harness between the PJB and the door lock actuator.

• Inspect for door lock actuator.

Replace the door lock control module.

• Does the keyless entry system operate properly?

Yes

Troubleshooting completed. Explain repairs to the customers

Re-inspect the malfunction symptoms, then repeat form Step 1 if malfunction recurs.